How can we help?
Guides to how ordering, downloads, workshops and the assistant work. The assistant answers from these same pages, so you can also just ask.
Orders
Downloads
AI assistant
Getting started
Services
Frequently asked
Short answers. See all 14.
Can I order without creating an account?
Yes. Guest checkout is available for most orders. You can claim the order into an account later by verifying the email address you used.
How do I know my order was actually paid?
Your order page shows a payment timeline. An order only moves to paid when the payment provider confirms it directly to our servers — never on a browser redirect alone.
Can I change my delivery address after ordering?
Yes, until the parcel is handed to the courier. Ask from the order page or through support, and we will confirm the change.
Which payment methods work right now?
In this deployment: a clearly-labelled sandbox gateway for testing, cash on delivery for eligible orders, and manual bank transfer with staff verification. Mobile financial services require a merchant account before they can be switched on.
Do you store my card details?
No. Card data never reaches our servers. Card payments are handled entirely by the payment provider on their own pages.
Are these real products?
They are demonstration listings. Every brand in the catalogue — SUSTGPT Labs, Nimbrel Sensing, Torqueline Motion, Voltara Cells and the three software products — is fictional, and each listing carries a "Demo listing" label. Specifications describe common part families generically rather than someone else's product.
Can I break anything in the demo?
No. Your demo is a private copy of the store. Reset it whenever you like; it is deleted automatically when it expires.
Something arrived faulty. What now?
Tell us within 48 hours with a photo or a short video. Dead-on-arrival items are replaced or refunded in full, including delivery.
Still stuck?
Open a support ticket and a person will reply — usually within one working day.